Cancellation/Late Arrival Policy

Your scheduled appointments are reserved especially for you.  I understand that sometimes schedule adjustments are necessary; therefore, I respectfully request at least 24 hour notice for cancellations/rescheduling.

Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on the waiting list miss the opportunity to receive services.  Since the services are reserved for you personally, a cancellation fee will apply.

• Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount
• Those who either forget or consciously choose to forgo their appointment with no call/text, will be considered a “no show.”  They will be charged the full amount for their “missed” appointment and future service will be denied until payment is made. 
• Appointments made within the 24 hour period that need to cancel, the client then must cancel within 4  hours of appointment time or will result in a charge equal to 50% of the reserved service amount
• Arriving late- Appointment times have been arranged specifically for you.  If you arrive late your session may be shortened to accommodate others whose appointments follow yours.  Regardless of the length of the treatment actually given, you will be responsible for full payment of the session. 

EMERGENCIES: I understand that emergencies and illnesses occur. If you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled appointment, or your children are ill and need you at home, please cancel. Please call to reschedule your appointment. There is NO CHARGE for these types of cancellations. Other exceptions may apply.

The cancellation policy allows me the time to inform my standby guests of any availability, as well as keeping my scheduled filled, thus better serving everyone.